it’s all about trust
This happened earlier this year but I thought of sharing it anyway. I was at the airport waiting for Mohannad to arrive to Melbourne. I felt a bit hungry that night .. there was a delay on the flight as well we had to wait a couple of hours longer. So, I went to get a snack from the vending machine .. inserted 2 coins and they got stuck in the coin slot. I tried to find one of the airport staff who can help me to get my money back. I didn’t want to do anything stupid like shaking the machine or something. Anyway, I asked one of the security guys about it .. and he said it isn’t our responsibility.. there is a phone number on the machine, call them and report the issue. I called them … nobody answered, I expected that cos it was late at night.
The second morning I received a call from the same company asking about the issue and how much did I put in the machine. Two days later, I received this letter with 3 dollars attached to the back. I really appreciate that from them. I know it’s only $3 but what really matters to me is the idea of trusting the customer.
A few days ago something similar happened to me. I was at school the night before the folio day printing my designs. I sent a job to the printer and paid for that. The printer started the job .. and it cancelled it in the middle. I really felt upset about it, cos I paid for like 8 A3s which is a lot of money :S. I went to the IT administrator and told him about the incident and he recharged my print card with the money I lost while printing. It was as easy as asking how much did you spend? no proof of error or anything at all. It’s all about trust I guess, which really made me thinking this is how we should deal with everyone out there.. maybe .. :).
